Chief Aiken Has Served NPSTC in a Leadership Role since 1998. Douglas M. Aiken brings 38 years of experience as both an advocate for public safety telecommunications issues and as an administrator in public safety telecommunications. He began his fire service career as a member of the Manchester (New Hampshire) Fire Department. He then became Chief of Lakes Region Mutual Fire Aid (LRMFA) a 36-community Fire, EMS, and HazMat agency in central New Hampshire where he continues to serve as a deputy chief on a part time basis. In addition, Chief Aiken serves as the chairman of the New Hampshire Enhanced 9-1-1 Commission. He retired from the New Hampshire Air National Guard in 2007 at the rank of colonel after a 40-year military career.