A new report details progress that states are making in deploying next-generation 911 (NG-911) services. The report released by the National 911 Program shows that 22 states reported being in the installation and testing phase for NG-911 components for the 2017 National 911 Progress Report, compared with 18 states in the 2016 report and 11 states in the 2015 report. Also, 20 of 45 states said they had adopted a statewide NG-911 plan (the same as in the 2016 report), 20 said they had released a request for proposals (RFP) (one more than in the 2016 report), and 19 said they had awarded a contract (the same as the 2016 report).
In addition, among 25 states, there was an aggregate 623% increase in text-to-911 messages from the 2016 report to the 2017 report. The latest report also said that about 80% of consumers are using cellphones to make 911 calls. The 2017 report, which was prepared with support from the National Association of State 911 Administrators, reflects 2016 data.