Crisis Text Line, a round-the-clock crisis-counseling hotline, has found success communicating with millions of people facing calamity—from domestic violence to suicide—through text messaging, giving the 911 community a sense of the possibilities that would accompany successful next-generation 911 implementation.

Nancy Lublin, CEO and founder of DoSomething.Org, launched the crisis text line in August 2013 in El Paso, Tex., to address some of the gaps in crisis communication for individuals uncomfortable with making calls to other hotlines or calling 911, said Baylee Greenberg, Crisis Text Line Director of Operations. So far, almost 7.3 million text messages have been sent through Crisis Text Line in all 295 area codes in the country.

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