The FCC proposal to reduce from two dozen to eight the number of field offices received a cool reception today at a meeting of the National Public Safety Telecommunications Council in Washington.
William Davenport, deputy chief of the FCC’s Enforcement Bureau, discussed at length why he said FCC officials believe consolidation of the field offices will actually result in better, not worse, responses to complaints about interference to public safety systems, as some public safety officials fear. But several public safety veterans at today’s meeting expressed skepticism.
David Buchanan, who chairs NPSTC’s Spectrum Management Committee and who retired as a network services supervisor in San Bernardino, Calif., complained that public safety officials had not heard of the field office consolidation plan directly but instead through other channels.
“You’re a service organization,” he told Mr. Davenport. “It’s better to come and explain things to people.”
Mr. Buchanan said he knows of public safety officials have stopped calling the FCC about interference complaints because it takes field office agents two weeks to show up. “Let us know when we can tell people, ‘Start calling the FCC again and they will help you,’” he added.
“There has definitely been over the last few years a disconnect in the field between the offices and the public safety agencies that work with them,” said Don Root, vice chair of NPSTC’s Interoperability Committee and assistant communications systems manager for the San Diego-Imperial County Regional Communications System.
He said some field office staffers have been “engaged” with local agencies while others have not been. He also complained that in the 800 megahertz rebanding, some agencies did not feel like the FCC supported them and instead told them to “come to us as a last resort.”
“I think that’s why you’re getting the pushback,” Mr. Root said. “In many ways, you have done it to yourself.”
National Emergency Number Association Chief Executive Officer Brian Fontes, a former FCC chief of staff whose organization sits on NPSTC’s governing board, noted that FCC reorganizations are not new. He expressed concern that consolidation of FCC field offices could make it more difficult for the agency to address interference complaints just as it is encouraging more spectrum sharing.
A key to enabling greater sharing between federal agencies and wireless carriers “is the ability to remedy interference in real-time, and by real time we’re talking minutes and hours, not weeks or days,” he added.
Mr. Fontes said that FCC officials must recognize that a “paper plan oftentimes doesn’t quite 100% match reality.”
Tom Sorley, who chairs NPSTC’s Technology and Broadband Committee and is deputy director-Radio Communication Services for the city of Houston’s Information Technology Department, urged Mr. Davenport to put “your money where your mouth is, so to speak” and make promised investments in the field office operation, “maybe even in parallel with all of the other things you are doing.” Continue reading →