Data collected during the 2016 calendar year reflects the previous year’s data. Of 43 states that reported data for this element, the total number of primary public-safety answering points (PSAPS) was 4,195. The number of call centers per regional locale differs by state and jurisdictional authority. Many states reroute calls to secondary PSAPs. Of 38 states that reported data for this element, the total number of secondary PSAPs was 1,080. Analysis of the data collected during 2016 identified several key findings. The majority of 9-1-1 calls are increasingly received from cellular phones. 2015 data from reporting states shows that about 80 percent of consumers used cellular phones to make 9-1-1 calls while about 16 percent used wireline phones. This is similar to 2014 data, which showed that 76 percent of consumers used cellular phones to make 9-1-1 calls and about 21 percent used wireline phones.

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Click here to read full report: https://www.911.gov/pdf/National-911-Program-2016-ProfileDatabaseProgressReport-120516.pdf